7 Ways You're Setting Up Senior Living Sales Reps to Fail

If I were to ask you, "Would you like to see sales by the end of this year exceed sales generated last year" you'd likely tell me yes. The challenge is, (as the saying goes) if you do the same things over and over again, you'll likely generate the same results. To be honest, it baffles me that there are still organizations that don't have a CRM (customer relationship management system), and...

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A Guide to "Managing Up"

I recently had a conversation with a colleague regarding the “managing up” concept.  As I was speaking with her, one of the most insightful things she said to me was, “Once I learned what I expected from my employees in how I wanted them to manage up, it changed everything even down to how I hired.  Even my questions in the interview process were partly focused on their approach to managing up.”

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